VPN.com respects your privacy and security! We do NOT require you to login or purchase anything to obtain value from our website. Learn more at from vpn.com/publish Privacy & Terms Each article, review, or list includes expert examination that is professionally edited, as required by COPPA and existing Webmaster Guidelines. ![]() You will ONLY find content that meets our strict review and publishing guidelines. ALL content is child and family-friendly and COPPA compliant. Publishing GuidelinesĪLL content on VPN.com has been created by our Expert Review Team, and is based on the independent and professional examination of the products and services listed. Unless clearly noted, VPN.com does NOT own OR operate any products or services listed. We may provide you with direct links or details from 3rd parties (or affiliate) programs, offerings, or partnerships. In some transactions we may receive commissions when a purchase is made using our links or forms. We offer our information and expertise 100% free. VPN.com is owned by VPN.com LLC, a Georgia LLC. Our Disclosures: Ownership & Affiliate Partners Can you sue your ISP for slow internet or poor servcie? You should take screenshots with timestamps to further your case and demonstrate the consistency and accuracy of your evidence. The further you go to optimize your speed, the more conclusively you prove that your ISP isn’t providing the internet speeds they promised. To build a strong case, you should be using the best possible connection and minimize competition from other devices. Then start taking and recording internet speed tests at various times of the day. In comparison, denying the terms of your promotional deal is easy when you lack any proof. This is because when you can point to the terms of your extant plan, it’s hard for the ISP to deny them. This is true for all plans but less important when you’re using a standard deal. In addition to preserving the price the ISP offered you, it’s essential you can prove the terms and duration of the deal as well. If you took their service on a promotional deal promising high-speed internet, you need to keep any relevant materials and documents. Next, you need to build your case itself. Can you sue your ISP for slow internet, fraudulent advertising, or throttling services? For that matter, request that your ISP provide you with records of your communications via email. Record conversations with your ISP when it’s legal to do so and log any text-based conversations. If they do neither, then it’s time to begin amassing evidence prior to filing an FCC complaint. First, you should tell them about your problem and request that they acknowledge and resolve it. The first and easiest step along the path to taking legal action is contacting your service provider. There are many other potential motives for litigation, but you’ll have to talk to a lawyer or read the FCC guidelines to know whether or not you have a case. This could change in the future, but it’s the way things are for now.Ĭan you sue your ISP for slow internet? Yes. While this was illegal in the past due to net neutrality, it’s permissible under post-2018 FCC guidelines. ![]() Unfortunately, it will be hard to fight cases where an ISP throttles specific services. In this case, proving guilt on part of your ISP is a simple matter of collecting enough evidence. ![]() However, sometimes an ISP will refuse to refund you after charging you for a service you never asked for. Virtually everyone has some experience with hidden fees and billing mistakes. There’s no precise number that demonstrates dishonest behavior, but higher and higher levels of underperformance will gradually strengthen your case.Ĭan you sue your ISP for slow internet or fraudulent advertising? Other issues are clearer cut, such as fraudulent charges. Overall, proving dishonest behavior by your ISP is something you prove by degrees. If your plan says “speeds up to 100 mb/s” and your internet tends to hover around 20 or 30 mb/s by default, you would certainly have a case. Of course, there are other occasions where advertising is obviously fraudulent. ![]() It’s the nature of internet connectivity that speed fluctuates, which is why advertising language uses the phrase “speeds up to”. For example, an ISP that advertises “speeds up to 100 mb/s” will not and cannot be liable if the speed isn’t always 100 mb/s. However, there’s a lot of nuance to assessing the normal latency and inconsistency of an internet connection versus dishonest action on part of your ISP. For instance, cases of false advertisements surrounding internet speeds can be successful. Can you sue your ISP for slow internet or for poor service? There are many specific cases where you can sue your ISP for poor service.
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